Very simple. Where does the customer journey start on the internet ? Yes, google. Thus, why do we still think that the employee journey starts with a portal ? Because we want to push information ? Probably. But, the internet has changed and so did the intranet. There are other tools to communicate and push information. There are twitter-like solutions to push short messages across an organisation. There are linkedin-like solutions to create communities and search for knowledge within a company.
So, do we still need a portal to present all this information ?
I am convinced we don't need this. The trouble with portals, is that everyone wants one. If you create a portal for an organisation, it doesn't take long before the it-departments wants it's own, then HR, etc... And the original portal transforms into a meta-portal that no one uses except if they want to search information in one of the other departments. Guess what, just change the meta portal into a single search box and you have the ideal start of an employee journey into the corporate world. From there the employee can search for documents, sub-intranets, knowledge and even data from business applications.
At Comma Group, Questio focusses on bringing the right Enterprise Search solution to it's customers. It has implemented many enterprise search solutions as part of an organisation's intranet. Questio is also the only google certified parted for Google Search Appliance in Belgium.
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